Refund policy
1. General Products
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ad@click24.ae. Please note that returns will need to be sent to us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
eGift Cards, mobile top-up and Vouchers
- eGift voucher is non-refundable/exchange and cannot be exchanged for cash in part or full and is valid for a single transaction only.
- eGift vouchers cannot be replaced if lost, stolen or damaged.
- eGift vouchers are valid till the claim-by-date.
- eGift vouchers only to be used in their specific region.
- eGift will be under terms and conditions of their brands.
You can always contact us for any return question at ad@click24.ae.
1.1 Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
1.2 Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
1.3 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
1.4 European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
1.5 Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ad@click24.ae.
2. Personailized Products
Cancellation Fee / Partial Refunds
Due to the custom nature of our products, no order can be cancelled or modified once its approved by you.
If you cancel the order after your approval, 100% of the printing price will be charged as cancellation fee regardless you accept the product or not.
Below is a breakdown of the cancellation fee depending on which stage of the data checking process your data is at:
- Cancelling your order before we return your data for proofing: 5% of the product price or minimum 50 AED.
- Cancelling your order after sending your data for proofing but you have not approved yet: 10% of the product price or minimum 100 AED.
- Cancelling your order after approving proof and the status shows printing: 100% of the product price. Once a product has started / finished printing no refund will be issued.
Any approved refunds will be processed via the original payment method. For example, if you paid by credit card, the funds will be returned on the same credit card used to pay for the order.
What if I am not happy with the finished product? Do I still have to pay?
If you believe your print job is defective or does not meet the print industry quality standards you must contact us within seven (7) business days of receiving your order. If you do not contact us within 7 business days we will assume your order was satisfactory and we will be under no obligation to provide a refund or reprint.
2.1 Reprints
If a printing error has occurred that is a result of our production mistake, a reprint will be offered at no cost.
Reprints must use the same file as was used in the original order, you are not entitled to submit any new file for the reprint.
The Print Arabia Quality Control team will decide if a full or partial reprint will be granted.
Any error caused/created by the you (typographical errors, wrong names/titles, bad punctuation/spelling, etc.) is not entitled to a free reprint.
We do not offer refund and reprint.